Shipping Policy
1. Shipping Area
We offer free shipping to all EU countries and the UK, including: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom.
2. Shipping Time & Methods
Shipping Timeline:
Order Processing Time (Handling Time): Orders for in-stock items are processed and packaged within 1–2 business days.
Transit Time: Once dispatched, it takes approximately 3–7 business days for standard delivery to arrive at your destination.
Pre-sale Orders: Please refer to the product page for the most up-to-date shipping timeline.
If there is any shipping delay caused by inventory issue, we will notify our customer at the earliest opportunity.
The shipping method varies by destination to ensure efficient and reliable delivery. To expedite shipping, we may split orders with multiple items into separate packages. Please note that we do not process orders on weekends. Delivery timelines may be affected by external factors such as weather, traffic disruptions, holidays, customs policies, or other unforeseen events. If your shipment is delayed, please contact our service team for updated tracking info.
3. Shipping Fees & Taxes
We offer FREE Standard Shipping for all orders to the listed countries. There are no additional shipping fees.
Taxes for European Union (EU) Countries & UK: For products shipped to destinations within the European Union and the United Kingdom, all applicable taxes are included in the final price displayed at checkout. Customers are not required to pay any additional duties or taxes upon delivery.
4. Shipping Changes & Order Cancellations
Before Shipping:
If you need to change the shipping address, product models, or cancel an order, please contact our service team at contact.eu@fosiaudio.com within 24 hours of placing the order. We’ll promptly assist with making these changes.
After Shipping:
For quality-related issues: Customers are eligible for a full refund or product replacement.
For non-quality-related issues: Customers are responsible for the return shipping fees. Returned items must be unused and in their original packaging.
5. Tracking Your Order
Once the order is shipped, we will provide tracking details to help you monitor the shipment's status.
If you need assistance with tracking or encounter any issues, please reach out to our customer support team.